Second Edition: Meet our Support Team!

By Farmer Andrea

In our last newsletter we featured some of the people we work with regularly to keep our farm running smoothly.  As we made the list of all these people, we quickly ran out of room! This week we want to share more of these people with you and give you a little insight into who they are and why they are important to our farm.  While I won’t be able to mention every individual, I do want to say we are very thankful to have such a wide network of people to help us take care of things.
 

Larry and Jack saying 'Hello' before working!

Let’s start off with two of Jack’s favorite repairmen.   We have a lot of refrigeration units to maintain and they need to work well or we risk losing valuable product.  Larry is responsible for teaching me everything I never wanted to learn about refrigeration!  I do appreciate his patience and thorough explanations that have helped me do a better job of managing our coolers so things run well.  Larry also understands that when I call him I usually have a problem that needs his professional attention and he responds quickly so we can fix the problem without creating more!  Plus, Larry and Capt Jack are great friends and love to squeeze in a game of stick when Larry comes to do work.  Larry breaks all the rules and lets Jack do things he usually isn't allowed to do….like eat an entire package of bologna as a treat!  Thanks, Larry, for being Jack’s big brother.  And then there is Randy, our copy machine repairman.  When Randy comes to fix the copy machine, Jack likes to corner him in the office and ‘invite’ him to play a little ball.  While Randy’s trying to figure out what’s wrong with the copy machine, Jack quietly passes the ball to him and patiently waits for the return.  Randy is kind to Jack and takes a little time to play.  He is always quick to come when we call him and usually can diagnose the problem and fix it quickly….so as not to delay newsletter printing!

Pandora & Clint our Farm Insurance Agents

Adam and Jody our
Health Insurance Agents

Aaron and Greg our CPA's

We feel lucky to have some very knowledgeable folks to help us maneuver the worlds of insurance, banking and taxes.  Pandora & Clint help us with the majority of our farm insurance needs while Adam & Jody take care of health insurance.  These four people attend to all the small details to make sure our policies are up-to-date and are quick to respond if we
have a question.  Sandy & Kathy are the bank gals who make sure our bank accounts are in order and payroll goes through without a hitch.  We also appreciate working with Terry, our banker from State Bank.  In this day and age, it’s unique to be able to work with a community bank where the business stays local and the bankers still will do business at our kitchen table.  And then there’s the dynamic duo of Greg & Aaron, our CPA's.  They deal with all things tax-related and keep us up-to-date on changes to tax laws that impact our business.  We really enjoy working with all of these individuals and are grateful to have them as a resource.

Charlie

Robert (above), Peter & Troy

We can’t forget Charlie, our neighbor, friend, landlord and plumber.  He’s done many a quick repair for us when we have a broken pipe or a leaky valve and he always has a story to go along with the job.  Greg is the guy we call when we have computer repair needs that go beyond what we can diagnose and fix ourselves.  We rely on the use of computers a lot on a daily basis, so when the systems aren't working properly it can really affect our work.  DJ & Mike are our trusty UPS delivery guys who have learned quickly that the most appropriate place to put a box of seeds is NOT in the puddle of water.  Peter, Troy and Robert are some of our longtime truck drivers that work for some of the delivery companies that deliver orders for us to other parts of the region.  They are conscientious, reliable and very skillful drivers.  I appreciate their excellent communication and the care they take in transporting our vegetables.  Since my vegetables are like my children, I appreciate knowing that they are in good hands as they leave our dock and travel out into the big world.
 

Mary Beth                        Carl & Mary Pat

While we spend a lot of time taking care of machines, equipment, vegetables, banking, insurance, etc., we can’t forget about our own health and maintenance!  We've developed relationships with several providers in our community who help us maneuver our own healthcare needs.  Mary Beth, RN & Julie, PA-C work at the Hirsch health clinic in Viroqua.  They are both bilingual and help us triage minor health questions or concerns we or our crew members might have.  They even came to the farm last spring to train us about Lyme’s disease and what to do if you get a tick bite.   Mary Pat & Carl are CSA members who pick up at our farm, but are also chiropractors.  They help keep Kelly, our bookkeeper, in alignment and have helped us find a supplement for Captain Jack to help him treat his achy joints, a result of his own battle with Lyme’s disease.

 

Grace

We should also mention Grace, the gal who comes every week to keep our offices neat and tidy.  Grace doesn’t have an easy job.  There is a lot of traffic in and out of our office space and you have to remember….we work with a lot of dirt.  Grace tackles the job each week and attends to all the small details which leaves us with a clean space. She’s a very talented individual and has helped us with other missions over the years.  She has even repaired my work boots!
 

Dane, Andrea & Sonny                     Greg (aka Eggit)

I’d like to mention our friends, Sonny, John and Greg (aka Eggit) who keep our propane tanks filled and help us troubleshoot problems with furnaces.  Two of our three greenhouses are heated by propane furnaces, so during transplant season we watch them pretty closely.  If one of the furnaces goes down on a cold night, we could lose our precious little seedlings.  These guys understand how important their services can be to our success and are quick to respond when we have an issue.  They've gone above and beyond several times to make sure that our equipment is fixed quickly so we can get back up and running. While they take their jobs seriously and know what they are talking about, they can also joke around and are enjoyable to work with.
 
Once again, I’m out of room.  There are many other individuals who help us out in a variety of ways. While we may not have mentioned them by name, we do appreciate their skills, expertise and contributions to our farm.  We've never done anything like this before, but I’m glad we did.  It was really meaningful for us to take pause and reflect on the many relationships we’ve built over the years.  We really do have quite a network of friends in the business who are important to our farm.  If you haven’t been following us on Facebook, I’d encourage you to take a look.  For the past two weeks we've featured some of these folks in our posts so you can see yourself who they are! www.facebook.com/HarmonyValleyFarm.

Who Else Makes This All Possible? Meet Our Support Team!

By Farmer Andrea

There are many facets of expertise required to run a vegetable farm, and we certainly aren’t experts in all of these different areas. In the course of our work, we turn to many other very talented individuals who help us keep things running smoothly. It’s important to like the people you work with, and as we reflect on all the people who contribute to our farm we have quickly realized that we are blessed to work with many excellent individuals. We also feel that it’s important to support local businesses and as a result we’ve developed many longstanding relationships with many local businesses in our community. We value these relationships as they come to know what we need and understand that sometimes we have important, time-sensitive needs. They are often able to make suggestions that help us improve our farm and benefit us in the long run. We really appreciate being able to work with so many good people and want to take time this month to say thank you to as many of these people as we can and share a little glimpse of just who all these people are!

Mark and Al keep things "rolling"with tires for the farm!

Lets start with Mark & Al, two guys who have been with our farm for a long time. Mark & Al are our go-to tire experts. We have a lot of tires, specifically large tractor tires, rolling around our farm and it is inevitable that sometimes you’ll get a flat. Mark has been selling and repairing tires for us since Richard first started farming here in 1984. While he now works at our local Cenex station, Richard did business with him for about 10 years when Mark worked with a different company. About 20 years ago Mark decided to start working for Cenex. When Mark moved, we moved with him. We have committed to buying all of our tires through him. He also sources all of our batteries and makes hydraulic hoses for us. He knows more about tires, rims, tubes, stems, hoses, connectors and a whole host of things that, at the end of the day, allows him to source the best products & parts for our needs...and in a very timely manner. And then there is Al, the repair guy who actually comes to the farm to repair the tires. Al is a “get the job done” kind of guy. He never knows what situation he may be walking into, but he is easy to work with and always seems to get the job done. This past fall we were racing against time to try to get as many root crops harvested with our mechanical harvester (ASA Lift) before rain storms moved in. In the fall, it’s crucial to take advantage of every dry day possible to harvest or you risk falling behind. On this particular day, the crew called and said they had a flat tractor tire….at about 4 pm in the afternoon. Al likes to start early and call it a day around 4:30 pm, so I was afraid I might not be able to get him out to the farm until the next day. But the next day would be too late…it would be raining. To add another complication to the picture, the flat tire was in a very hard to access place and the ASA Lift had to be unhooked. However, since the tire was flat the ASA lift was not setting level and if they unhooked it they risked damaging the machine. As I looked at the situation, I wondered how they were ever going to accomplish this repair without causing damage. It seemed highly unlikely that we’d be harvesting anything else that day. Around 4:30, Al pulled onto the scene. I exclaimed “Al, if I weren’t so busy right now I’d give you a kiss!” Al responded with “I’ll pass on the kiss, but I would take some rutabagas and celeriac.” Ok, fair enough. I went to get the vegetables and Al got to work. Al became part of the ASA lift crew that day along with Juan Pablo & Rafael. In less than an hour these three guys had figured out how to get enough air into the tire to level the machine, unhook and pull the tractor forward enough so Al could fix the tire. Next thing I knew, Rafael was calling the rest of the crew back to the field to continue harvesting and Al was already half way home before I could say “Thank you!”

There are a lot of other people who help us keep our machines and equipment up-to-date and running well. When we need bearings, pulleys or shafts repaired or sourced we turn to Roger Tollefson, whom we’ve worked with for about 15 years. He’s isn’t afraid to work on some of our unusual requests for parts specific to our vegetable equipment. Dwight is our friend at Tractor Central. He works closely with Juan to help us source parts for our John Deere tractors and sometimes does deliveries to the farm. If we can get the right parts, we can usually do the repairs here and save an expensive repair bill and lost time spent transporting the tractor to town and back. Norm is our friendly Auto Value delivery driver, and also happens to be a CSA member! We have a lot of field vehicles to maintain and we appreciate Norm bringing the parts to us so we don’t have to spend time running to town to pick things up. When we call for parts, Norm is the friendly face bringing us what we need.

While we’re talking about repairing machines, we have to mention our friend Bill, the forklift repair guy. Bill has been working with us for well over 10 years. He’s helped us make purchasing decisions when we needed a new forklift and visits the farm for regular maintenance checks. He is also very quick to respond when I call him with a specific problem. He does his best to fix the problem and get us back in the game. And then there’s Marty, our electrician. Marty has answered many of my frantic electrical emergency phone calls. “Marty, the motor on the salad washer isn’t working and we have 1,000# of spinach to wash in the next 24 hours!!” “Marty, the motor on the bin dumper keeps tripping the breaker. We have over 200 cases of root vegetables to wash tomorrow!! That’s over 5,000# of vegetables. No way we can lift all that into the barrel washer by hand! Can you help us?” Marty does his best to fix any equipment breakdowns as fast as he can. Since his work usually involves disconnecting the electricity, he often works late after hours and comes in early to get the job done before the crew is ready to work so as to not disturb the work day. I really appreciate that he understands the importance of some of these pieces of equipment and does his best to repair things quickly to minimize downtime.

Oh, I almost forgot to mention Brad…The Phone Guy! Brad is the mastermind behind our phone system as well as maintaining our connection to the world via the internet. He is always very responsive whenever we have a problem and need to call in his expertise. If he isn’t able to troubleshoot the issue remotely, he doesn’t hesitate to just jump in his truck and come to check things out himself. He’s very good at problem solving and has helped us set up a system that is tailored to our needs. He is definitely an integral part of our team and we appreciate everything he does to keep our connection to the world running smoothly! If you ever have problems calling us, just wait a few minutes…Brad is probably working on it.


Whew, that’s a lot of people and I haven’t even mentioned Larry the refrigeration guy or Randy the copy machine repairman, Mary Beth, Troy, Robert, Peter, Mary Pat & Carl, John, Sonny, Eggit, Greg, Charlie, Aaron, Adam, Pandora, Clint...Stay tuned for the next newsletter and we’ll pick up where we left off with more stories about these wonderful people!